FAQ
1. What products does Kona Coast House Of Lights Inc. sell?
Kona Coast House Of Lights Inc. offers a premium range of indoor lighting, including metal and glass wall sconces, fabric wall sconces, crystal chandeliers, modern LED chandeliers, and table lamps.
2. Where does Kona Coast House Of Lights Inc. ship?
We currently ship orders within the United States.
3. How much does shipping cost?
Standard shipping is free on all orders.
4. How long does delivery take?
Orders are generally processed within 1 to 2 business days. Standard transit typically takes 3 to 7 business days.
5. Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become available.
6. Can I cancel my order?
Orders may be canceled before 5:00 PM (HST) on the same business day they are placed. Once an order has been processed or shipped, it must follow our return process.
7. What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa.
8. Is my payment information secure?
Yes. Payments are processed through secure payment providers. Kona Coast House Of Lights Inc. does not store customers' complete credit card details.
9. Can I return my order?
Eligible items may be returned within 30 days of delivery. Items must be unused, uninstalled, and returned in their original condition and packaging.
10. Is return shipping free?
Yes. Approved returns qualify for free return shipping, and no restocking or handling fees apply.
11. How long does it take to receive a refund?
Refunds are processed within 7 business days after the returned item has been received and inspected. The refund is issued to the original payment method.
12. Can I exchange an item?
Kona Coast House Of Lights Inc. does not currently offer direct exchanges. You may return the eligible item for a refund and place a new order.
13. What should I do if my item arrives damaged?
Please contact us within 30 days of delivery and provide clear photos of the item, original packaging, and shipping label. We will review the request and determine an appropriate resolution.
14. Can installed lighting fixtures be returned?
No. Fixtures that have been wired, mounted, or installed are not eligible for return.
15. Do lighting products come with installation instructions?
Product information and instructions vary by fixture. Please review the product listing for available specifications and installation information.
16. Should I hire an electrician to install my lighting?
Hardwired fixtures such as chandeliers, pendant lights, and wall sconces should be installed by a qualified electrician in accordance with applicable local electrical codes.
17. Do product colors and finishes look exactly like the images?
Colors and finishes may vary slightly due to monitor settings, lighting conditions, and individual device displays. Some materials may also have natural or manufacturing-related variations.
18. What should I check before purchasing a light fixture?
Review the product dimensions, weight, bulb type, bulb base, maximum wattage, voltage, installation requirements, and safety rating to ensure the fixture is suitable for your intended location.
19. What are your customer service hours?
Our customer service hours are Monday to Friday: 9:00 AM to 5:00 PM (HST) and Saturday: 10:00 AM to 4:00 PM (HST). We are closed on Sundays.
20. How can I contact Kona Coast House Of Lights Inc.?
Phone: +1 (808) 329-0748
Email: support@konacoasthouseoflightsinc.com
Address: 73-5578 Maiau St STE A, Kailua-Kona, HI 96740, United States